Terms of service

These terms of service ("Terms") govern access to and use of the Lexoria platform and related services (the "Service") provided by UAB Lexoria ("Lexoria", "we", "us"), a company registered in Lithuania under company code 305 428 116, with its office at Girulių g. 14, 3rd floor, LT-08312 Vilnius.

Where an organisation subscribes to the Service, these Terms apply together with the order form and, where personal data is processed, the data processing agreement. If there is a conflict, a signed order form or master agreement takes precedence over these Terms, and these Terms take precedence over any other documentation. "Customer" means the organisation that subscribes; "Authorised User" means an individual the Customer permits to use the Service.

Lexoria grants the Customer a non-exclusive, non-transferable right to access and use the Service during the subscription term, for the Customer's internal business purposes, up to the number of Authorised User seats purchased.

Subscriptions run for the term stated on the order form and, unless stated otherwise, renew for successive periods of the same length unless either party gives notice not to renew before the end of the current term. Seats are named and may be reassigned when a person no longer requires access, but may not be shared concurrently between individuals.

The Customer is responsible for its Authorised Users' compliance with these Terms and must not, and must not permit any person to:

• use the Service other than as permitted by these Terms and applicable law;
• attempt to gain unauthorised access to the Service or its underlying systems, or to disrupt their integrity or performance;
• copy, modify, reverse engineer or create derivative works of the Service, except to the extent this restriction is prohibited by law;
• resell, sublicense or make the Service available to any third party except as expressly permitted; or
• use the Service to store or transmit material that is unlawful or that infringes the rights of others.

We may suspend access where necessary to protect the security or integrity of the Service, or where use materially breaches this section, and will restore access promptly once the issue is resolved.

As between the parties, the Customer retains all rights in the data and content it or its Authorised Users submit to the Service ("Customer Data"). The Customer grants Lexoria the limited rights necessary to host, process and transmit Customer Data solely to provide and support the Service.

Where Customer Data includes personal data, Lexoria acts as processor and the parties' data processing agreement applies. Lexoria does not use Customer Data to train machine learning models and does not access Customer Data except as necessary to provide the Service, to comply with law, or as the Customer directs.

The Customer pays the fees set out in the order form. Unless stated otherwise, fees are quoted in euro and exclusive of applicable taxes, which the Customer is responsible for paying. Invoices are payable within 30 days of the invoice date.

Seats added during a term are charged pro rata to the end of the current term. Except where required by law or expressly stated, fees paid are non-refundable. We may adjust fees at renewal on reasonable prior notice.

The Service, and all intellectual property rights in it — including the software, the editorial materials we create, and the look and feel — belong to Lexoria or its licensors. Nothing in these Terms transfers any of those rights to the Customer other than the limited right to use the Service stated above.

Where the Customer provides feedback or suggestions, Lexoria may use them to improve the Service without obligation or attribution.

The Service provides access to legal information, editorial summaries and tools intended to support professional work. This material is provided for information and does not constitute legal advice, and Lexoria is not a law firm. Use of the Service does not create a lawyer–client relationship. The Customer and its Authorised Users remain solely responsible for the professional judgements they make and for verifying any source before relying on it.

Where the Service links to or incorporates third-party materials, those materials are subject to the terms of the relevant third party.

We aim to make the Service available at all times except during planned maintenance, for which we give reasonable notice, and events outside our reasonable control. Where an order form or master agreement includes a specific availability commitment or support service level, that commitment applies. In the absence of a specific commitment, support is provided on the terms described on our website for the applicable plan.

Each party warrants that it has the authority to enter into these Terms. We warrant that we will provide the Service with reasonable skill and care.

Except as expressly stated, and to the fullest extent permitted by law, the Service is provided "as is", and we exclude all other warranties, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that the legal information it makes available is complete, current or fit for a particular matter.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, neither party is liable for loss of profit, revenue, goodwill, or anticipated savings, or for any indirect or consequential loss, arising out of or in connection with these Terms. Subject to the same, each party's total aggregate liability arising out of or in connection with these Terms in any twelve-month period is limited to the total fees paid or payable by the Customer for the Service in that period.

Each party may receive confidential information of the other. The receiving party will keep it confidential, use it only to perform these Terms, and protect it with at least reasonable care. This obligation does not apply to information that is public through no fault of the receiving party, was lawfully known before disclosure, or is independently developed, and does not prevent disclosure required by law.

These Terms apply for as long as the Customer has an active subscription. Either party may terminate for material breach that remains uncured 30 days after written notice, or immediately where the other becomes insolvent.

On termination, the Customer's right to use the Service ends. The Customer may export its Customer Data during the subscription and for 30 days afterwards, after which Lexoria will delete or return Customer Data in accordance with the data processing agreement. Provisions that by their nature should survive termination will do so.

We may update these Terms from time to time. Where a change is material and affects an active subscription, we will give reasonable notice, and the updated Terms take effect at the start of the next renewal term unless the parties agree otherwise. Continued use of the Service after an update takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict of laws principles. The parties submit to the exclusive jurisdiction of the competent courts of Vilnius, Lithuania, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

The parties will attempt to resolve any dispute in good faith before commencing proceedings.

Effective date: 1 June 2026. Version: 2026-06-01.